Privacy Policy

1. Information We Collect

We may collect information about you in various ways, including:

Personal Information

• Name, email address, phone number, and company name
• Billing and payment information
• Account credentials and authentication data
• Government-issued identification (when required for verification)

Technical Information

• IP address, browser type, and device information
• Usage data and interaction with our services
• Cookies and similar tracking technologies

Transaction Information

• Records of services purchased or used
• Payment transaction history
• Digital account balances and transaction records (for platform services)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Create and manage your account
• Respond to inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address fraud or security issues
• Verify your identity as required by applicable laws

3. Identity Verification

For certain services, we may be required to verify your identity in accordance with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. This verification process may be conducted by us or by our trusted third-party service providers.

Information collected during verification is handled securely and used solely for compliance purposes.

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, including payment processing, identity verification, and analytics
• Business Partners: With partner merchants and businesses within our network, as necessary to fulfill services you request
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

5. Payment Processing

We use trusted third-party payment processors to handle financial transactions. When you make a purchase or load credits to your account, your payment information is transmitted directly to these processors using industry-standard encryption. We do not store complete credit card numbers on our servers.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Meet regulatory requirements

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@onxtra.com.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our services and user experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: